Apple's Unlisted Number: WTF Edition
I sent my computer in for repairs and as I was driving by I wanted to call the Apple Store to see if I could come by and pick it up. They have this whole triage thing going on with the Genius Bar and I didn't know if I had jump through another set of hoops. Unfortunately, I did not have the store's number with me. I called information FROM MY iPHONE, the one EXCLUSIVELY on the AT&T network and the conversation went something like this:
City and state please.
Santa Monica, the Apple Store.
I am sorry we have no listing.
It's the Apple Store on Third Street Promenade.
I heard you sir, I am sorry, I have no listing, I have an Apple Computer executive training in Santa Monica California,
No, I just want the Apple Store.
Transferring to a supervisor
May I help you?
Yes I would like the listing of the Apple Store at the Third Street Promenade.
Checking . . . I am sorry sir, there is no listing.
How could it not be listed?
We are a paid information service. Only paying companies are listed.
Yes really, and no, I don't get it either.